Accounting Support Technician 1
About The Position
The Iowa Department of Health and Human Services (HHS), Division of Compliance and Administration, is seeking an Accounting Support Technician 1 to support the operations of the Collection Services Center. The position performs moderately complex accounting and clerical tasks, including posting, tracking, and reconciling child support payments across systems such as the Iowa Collection and Reporting System (ICAR) and CSCPro. It processes direct deposit, automatic withdrawal, and on-demand payments in accordance with established accounting procedures. The role manages incoming physical mail by sorting, opening, and scanning documents using an Opex mail extraction machine and scanner. It tracks mailed payments and correspondence, locates scanned checks and documents for return, rescanning, or forwarding to CSRU field offices, and conducts quality reviews of scanned materials. Additional work includes processing returned mail, indexing and updating addresses in system records, and documenting actions in ICAR. The position also supports statewide correspondence functions by printing and mailing documents generated by CSRU field offices, including items requiring proof of mailing or certified mail handling. It follows IRS requirements for federal tax offset information and logs, stores, and tracks federal tax information in accordance with federal guidelines. In CSCPro, the role posts child support payments by reviewing scanned check images, entering alphanumeric data, researching discrepancies, and balancing payment amounts to associated accounts. It also identifies and corrects errors in the EFT payment journal and reconciles EFT payments with bank deposits.
Requirements
- Meet at least one minimum qualification: one year of full-time work experience processing financial or related data within established systems and procedures, including verifying, entering, or maintaining transaction records; or a total of one year of education and/or such full-time experience, with 30 semester hours of accredited college or university coursework in accounting or business equaling one year of full-time experience.
- Complete a background check to be considered for the position.
- All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.
Responsibilities
- Post, track, and reconcile child support payments across ICAR and CSCPro.
- Process direct deposit, automatic withdrawal, and on-demand payments according to established accounting procedures.
- Sort, open, and scan incoming physical mail using an Opex mail extraction machine and scanner.
- Track mailed payments and correspondence; locate scanned checks and documents for return, rescanning, or forwarding to CSRU field offices.
- Conduct quality reviews of scanned materials.
- Process returned mail, index and update addresses in system records, and document actions in ICAR.
- Print and mail documents generated by CSRU field offices, including items requiring proof of mailing or certified mail handling.
- Handle federal tax offset information in accordance with IRS requirements; log, store, and track federal tax information according to federal guidelines.
- Post child support payments in CSCPro by reviewing scanned check images, entering alphanumeric data, researching discrepancies, and balancing payment amounts to associated accounts.
- Identify and correct errors in the EFT payment journal and reconcile EFT payments with bank deposits.
Benefits
- Competitive salary.
- Health and dental insurance coverage; vision coverage is also listed in the benefits introduction.
- Paid time off, including vacation (96 hours per year to begin, increasing with years of service), sick leave (144 hours per year), and nine paid holidays.
- IPERS retirement plan, with employees contributing 6.29% and the State contributing 9.44%.
- Retirement Investors Club (RIC) Employer Sponsored Retirement Plan, with the State matching dollar for dollar up to $75 per month.
- Flexible spending accounts for medical and dependent care expenses.
- Life insurance and free long-term disability insurance.
- Employee Assistance Program.
- Employee discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
