Accounting Service Desk Specialist (Remote)

Naviga • Chicago, IL

2d • Remote

About The Position

Our client is seeking an Accounting Service Desk Specialist to support strategic initiatives by managing the assessment and resolution of accounting and billing inquiries. In this role, you will act as a vital link between billers, attorneys, and clients, ensuring that financial inquiries are handled with a high level of accuracy and discretion. Working within a fast-paced environment, you will have the opportunity to directly impact the user experience by providing professional, timely, and high-quality service.

Requirements

• High School Diploma or GED (Minimum)
• Experience with Aderant is required.
• Ability to work under pressure and manage competing demands in a fast-paced environment while fostering positive work relationships.
• Excellent verbal and written communication skills and can effectively interact with clients, lawyers, and third parties.
• Strong analytical abilities and the initiative to research next steps to ensure excellent service delivery.
• Organizational skills, attention to detail, and ability to manage sensitive financial information with the utmost confidentiality.

Nice To Haves

• Associate’s Degree in Accounting or Finance is preferred.
• 2+ years of accounting or billing experience within a law firm or professional services organization.
• Experience with Chromeriver or Kofax is highly preferred.

Responsibilities

• Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues to the correct resolver groups when necessary.
• Maintain precise records of all actions, questions, and resolutions within the ServiceNow ticket system and through email correspondence.
• Provide proactive updates and clear information regarding accounts and billing, ensuring all parties are supported throughout the ticket handling process.
• Ensure all accounting practices align with firm policies and legal regulations while meeting or exceeding standard SLA requirements.
• Participate in training to maintain subject matter expertise and improve proficiency in accounting software and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED