Accounting & Office Assistant

EDCO PRODUCTS INCORPORATED•Hopkins, MN

5d•$26 - $30•Onsite

About The Position

The Accounting & Office Assistant (or know as Credit & Collection Specialist) is a key member of the EDCO Products Credit Department team. This full-time, non-exempt position is based in Hopkins, MN and reports to the Credit Manager. This is a 1st shift position with normal working hours of 8:00 a.m. – 4:30 p.m. This role is responsible for cash application activities, collections support, account maintenance, customer service, administrative support, and month-end credit department processes. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining strong internal and external customer relationships.

Requirements

Some college experience is preferred along with general accounting experience.
Familiarity with cash application processes and great attention to details.
Proficiency with Microsoft Excel and Outlook/Teams.

Responsibilities

Check banking system each morning for incoming wire payments.
Apply incoming wire payments to corresponding customer accounts and record transactions in the Check Register.
Review wire remittance discrepancies and coordinate corrections with customers.
Verify all prior day payments are applied accurately against the Check Register.
Verify and deposit previous day credit card payments and record activity in the Check Register.
Investigate and resolve credit card discrepancies with Customer Service Representatives (CSRs).
Ensure all credit card payments are properly applied to customer invoices.
Apply available customer credits to open invoices as appropriate.
Process incoming check payments and apply funds to the correct customer accounts.
Prepare and record deposits in the Check Register.
Research discrepancies related to checks received and work with customers to minimize shortages or overages.
Deposit branch checks and cash, verify invoice application, and record in the Check Register.
Process Hopkins cash payments to the bank and change orders as needed.
Mail daily physical invoices as needed.
Create and maintain spreadsheets of past due customers, accounts, and invoices.
Contact past due customers via phone and email to secure payment.
Keep Credit Manager informed of delinquent customers and overdue invoices.
Monitor customer orders and coordinate releases once past due balances are resolved.
Track and monitor all COD invoices to ensure timely payment.
Review all COD accounts to confirm balances are paid.
Answer questions from CSRs, customers, and other EDCO employees regarding account status and payment activity.
Apply credits to customer accounts as requested by CSRs, customers, or the Credit Manager.
Process customer refund requests via credit card or refund check.
Research and resolve old credit balances and coordinate customer refunds.
Respond to requests for account information.
Receive and distribute daily mail, FedEx, UPS, and other incoming packages.
Create FedEx shipping labels and coordinate package drop-off.
Greet walk-in contractors, customers, and vendors, directing them to the appropriate department or employee.
Screen walk-in vendors without appointments, collect contact information, and route to the appropriate EDCO employee.
Assist with special projects as assigned by the Credit Manager or leadership team.
Review all COD accounts to confirm payment status.
Set up month-end tracker for mailed customer statements.
Backdate dividends and interest for the previous month as required.