Accounting & Collections Representative - Raleigh (Hybrid)

Allbridge•Raleigh, NC

1d•Hybrid

About The Position

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. As a member of a customer-centric accounting and collections team, this role involves contacting customers regarding payment of unpaid invoices, working to retain clients, and collaborating cross-functionally to verify outstanding balances and customer account status. The primary goal is to mitigate credit risk, resolve invoices and delinquent accounts, and effectively address billing and customer credit issues. This is a non-exempt role within the Finance Department, reporting directly to the Accounts Receivable Manager, with a work location in Raleigh, NC.

Requirements

Minimum of three years of customer-facing work experience in a similar role in the information technology sector; hospitality industry is a plus.
Ability to meet call and collection quotas, and report on collection activity and accounts receivable status.
Familiarity with billing and collection procedures and customer service best practices.
Ability to work effectively as a team member in a fast-paced, high-volume work environment, operating with a high level of detail and conscientiousness.
Uses new information or approaches to overcome major resistance or objections.
Excellent written and verbal communication skills, both technically and interpersonally in the English language.
Exhibits openness to receiving and responding to constructive feedback.
Clearly communicates timelines and expectations to team members, making decisions in a timely manner when the options are clear and there is little pressure or risk.
Demonstrated aptitude to become proficient in and to meet and/or exceed job expectations operating with a willingness to learn and gain proficiency.
Proven ability to understand and apply company resources in accordance with company policy, standards, and best practices.
Demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.
Supports the team in building value through creativity and ingenuity, providing leading-edge and cost-effective solutions considering new methods to drive the customer advantage.
Demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows-based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Hospitality industry experience is a plus.
Intermediate level Salesforce and NetSuite experience is preferred.

Responsibilities

Work as part of a customer-centric, sophisticated accounting and B2B collections team, working to retain clients, collaborating cross-functionally to verify outstanding balances and customer account status, mitigating credit risk to resolve invoices and delinquent accounts.
Continually work to improve the organization's debt recovery processes while evaluating efforts to negotiate with customers in cases where continued non-payment occurs.
Contact customers regarding payments of unpaid invoices, monitoring accounts to identify outstanding receivables and as needed, investigate, and resolve customer disputes to effectively resolve billing and customer credit issues.
Process payments and refunds according to company standards, taking actions to encourage timely payments.
Update account status records and collection efforts.
Provide day-to-day support within the function, taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction.
Develop and maintain excellent working relationships with internal teams, striving to enhance the level of mutual cooperation.
Conform to the highest professional standards, escalating recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
Work independently to creatively build internal/external customer respect and loyalty, identify and utilize effective communication channels and methods, while adapting the communication to the level and experience of the audience.
Establish and maintain effective relationships with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.
Be service-driven and responsive to all stakeholders, consistently delivering high-quality results.
Deliver timely work products, following company operating procedures and best practices.
Collaborate with the team, internal clients, and customers as appropriate, and identify and take advantage of opportunities to accomplish multiple objectives.
Accept ownership and accountability of position responsibilities and consistently strive to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
Consistently integrate Allbridge’s core values into everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.