Accounting Clerk, AR and Customer Service

Gelson's Markets•Santa Fe Springs, CA

About The Position

Gelson’s is hiring an Accounting Clerk to join its accounting department in Santa Fe Springs. The position supports customer accounts receivable, general accounting, and administrative duties, including administration of the company’s customer charge card program. The clerk maintains customer account records, processes and applies payments, reconciles accounts, and follows up on outstanding balances. The role also serves as the primary contact for charge card customers, including valued and long-standing accounts, providing professional, patient, and responsive service.

Requirements

High school diploma or equivalent.
At least two years of accounting or bookkeeping experience; some practical accounting or bookkeeping experience is required.
Proficiency in Excel, email, and accounting systems.
Strong attention to detail and organizational skills.
Strong written and verbal communication skills.
Ability to handle customer concerns patiently and professionally, prioritize competing tasks, and meet deadlines.

Nice To Haves

Accounting or bookkeeping experience including accounts receivable, payment processing, reconciliations, or collections.
Relevant college coursework or an associate’s degree in accounting, business, finance, or a related field may substitute for a portion of the required experience.
Customer service experience is strongly preferred.

Responsibilities

Administer the company’s customer charge card program by maintaining records, processing and applying payments, reconciling accounts, and collecting outstanding balances.
Answer customer questions and resolve account and billing concerns by phone and email.
Process daily store sales and bank receipts, apply payments, and maintain complete and accurate customer records.
Prepare and distribute customer statements; research discrepancies, missing payments, and unapplied balances.
Monitor overdue accounts, follow up on collections courteously, and document payment commitments.
Process credit applications and administer account holds, releases, and payment plans within company policies and approval limits.
Prepare aging and collection reports, recommend write-offs, and coordinate approved collection agency referrals or small claims proceedings.
Escalate significant customer concerns, collection risks, and suspected unauthorized activity to management.
Reconcile charge card records to bank activity and the general ledger.
Assist with other account reconciliations, journal entries, supporting schedules, and month-end close activities as assigned.
Provide backup support for other accounting functions and perform related duties as assigned.
Protect confidential customer and company information.