Drop-Ship)

BE Power Equipment•Seneca, PA

12d•Onsite

About The Position

Barens, a division of BE Power Equipment, is a leading manufacturer of pressure washers, air compressors, generators, and water pumps serving industrial markets in over 30 countries. This third-generation, family-owned business, headquartered in Abbotsford, BC, is focused on designing quality products and delivering exceptional service. We are seeking a highly motivated and detail-oriented Accounting Assistant, Returns (RMA) to join our team at Barens. We are looking for an energetic individual with a strong work ethic to champion our Returns, Drop-shipping, and Manufacturing services as part of our accounting department in our Seneca, PA business office. The Accounting Assistant will report directly to the Assistant Controller. The ideal candidate is a proactive communicator, thrives in a fast-paced environment, and is passionate about delivering a positive customer experience.

Requirements

2 years of customer service / data entry experience.
Ability to speak and write fluently in the English language.
You are legally able to work in the USA.
You have reliable transportation to and from the workplace.

Nice To Haves

Working with accounting and inventory is an asset.
Proficiency in using Microsoft Office Suite applications and ERP software is an asset.

Responsibilities

Handle incoming RMA (Return Merchandise Authorization) requests via email or phone.
Communicate with customers quickly and effectively.
Enter information in our system quickly and accurately.
Work with other members of our staff to rectify issues.
Resolve customer concerns in a timely, effective manner.
Develop and strengthen relationships with our customers.
Work with our Inside Sales Team to resolve customer concerns.
Contact vendors to conduct warranty requests.
Handle incoming drop-ship requests from our inside sales team.
Communicate with vendors on lead times and pricing.
Maintain organized system for drop-ship Purchase Orders and Sales Orders.
Verify vendor invoices upon receipt.
Communicate effectively with Accounts Payable and Inside Sales teams.
Maintain adequate stock levels for manufactured items.
Create manufacturing jobs for product.
Communicate effectively with manufacturing employees.
Other related duties as required.