Urban Outfitters Drop Ship Operations Manager

Urban Outfitters•Philadelphia, PA

About The Position

Urban Outfitters is looking for a Drop Ship Operations Manager. This position is responsible for overseeing the daily operations of the Drop Ship Program, ensuring seamless coordination across merchandising, operations, technology, and customer service teams. This role plays a critical part in developing and executing a scalable operational framework that supports vendor onboarding, product setup, order management, and vendor compliance. Serve as a proactive project manager with a keen eye for detail and a passion for operational excellence.

Requirements

Bachelor’s degree in Business, Supply Chain, or related field preferred.
3–5 years of experience in e-commerce operations, drop shipping, or supply chain management.
Proactively plans and controls time to efficiently deliver team priorities and meet deadlines.
Ability to thrive in a fast-paced, deadline-driven environment.
Focus on and manage the small details of a task or project to consistently produce high-quality work.
Take responsibility for the outcomes of your work and the decisions that lead to those outcomes. Hold yourself accountable.
Ability to manage multiple projects simultaneously with strong attention to detail and deadlines.
Skilled in interpreting data to identify trends, issues, and opportunities for improvement.
Excellent written and verbal communication skills for cross-functional collaboration and vendor management.
Proactive in identifying issues and implementing effective solutions.
Comfortable working with spreadsheets, databases, and e-commerce systems.
Proficiency in Excel and familiarity with ERP/e-commerce platforms.

Responsibilities

Lead onboarding and set up for new drop ship vendors.
Maintain and update assortments from existing vendors.
Ensure vendor compliance with product data, labeling, packaging, shipping, and billing standards.
Communicate vendor performance metrics on a weekly basis.
Oversee the accurate and timely fulfillment of all drop ship orders.
Manage inventory returns to distribution centers and retail locations.
Monitor and resolve order exceptions and fulfillment issues.
Partner with buying, planning, and operations teams to streamline drop ship processes.
Collaborate with technology and customer service teams to enhance the customer experience.
Generate and analyze style/vendor reports to identify trends and opportunities.
Maintain high standards of data accuracy and integrity across systems.
Identify and implement process enhancements to improve efficiency and scalability.