Accountant

Vantaca + HOAi•Wilmington, NC

7d•$70,000 - $85,000•Hybrid

About The Position

As an Accountant, you use your accounting background to support customers throughout the full client lifecycle, from onboarding through ongoing operations on the Vantaca platform. You work with clients’ accounting staff to guide policy and procedure adjustments, troubleshoot accounting issues, and help them realize efficiency gains, whether they are new to the platform or have used it for years. The role includes training clients on Vantaca Accounting functionality and best practices, auditing financial data, helping clients resolve out-of-balance accounts and reconciliation issues, and supporting clients through their first round of financials on Vantaca. You also provide continuing accounting support, training, and issue resolution to established clients, serving as a trusted accounting resource throughout the customer relationship.

Requirements

Bachelor’s degree or equivalent experience in accounting, finance, operations management, business analytics, or a related field.
Phenomenal communication skills and an innovative approach to problem-solving.
Strong organization and workload-prioritization skills, especially when balancing onboarding and existing client demands.
Excellent interpersonal skills, with professional, positive, and constructive interactions with customers, clients, and coworkers.
Strong technology background, including advanced Excel and data management skills.

Nice To Haves

Experience with HOA, property management, or similar industry accounting.

Responsibilities

Train new and existing clients on Vantaca Accounting functionality and best practices.
Audit financial data and help clients resolve out-of-balance accounts and reconciliation issues.
Partner with new clients to successfully complete their first round of financials in Vantaca.
Provide ongoing accounting support, training, and issue resolution for established clients.
Serve as a trusted accounting resource throughout the customer lifecycle.
Meet clients’ ongoing monthly deliverables by agreed-upon due dates.
Respond to client requests and resolve existing-client accounting issues within the applicable service-level agreements.
Respond to clients by phone or email within appropriate timeframes based on request type and priority.
Take ownership of escalated client situations and drive them to resolution.
Build and maintain strong working relationships with clients.

Benefits

Medical, dental, and vision insurance effective on day one.
Unlimited paid time off, with a requirement to take at least one continuous week per year.
401(k) plan with company match.
Flexible remote work, with office attendance when needed.
Parental leave benefits.
Health Savings and Flexible Spending Accounts.
Life and short-term disability insurance at no cost to employees.
Telemedicine through Teladoc.
Employee Assistance Program with access to counseling, financial planning, legal services, and family support resources.
Ongoing industry and professional development trainings.