Account Technology Specialist

Cloud Software Group • Miami, FL

16h

About The Position

The Partner Technical Specialist (PTS) is a technical, customer- and partner-facing role responsible for driving adoption, technical success, and customer outcomes for Citrix solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. Modeled on Citrix’s Account Technology Strategist (ATS) role, the Partner Technical Specialist acts as a trusted technical advisor to Arrow ECS, its partners, and joint customers.

Requirements

• 12+ years of relevant experience including 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
• Hands-on experience with Citrix technologies or adjacent platforms
• Experience working with channel partners or distributors
• Strong presentation and stakeholder communication skills
• Ability to operate effectively in global, matrixed environments

Responsibilities

• Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
• Build trusted relationships with partner technical leaders, architects, and delivery teams.
• Drive solution adoption and usage aligned to assigned business unit or geography.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Citrix ATS, Sales Engineering, and Product teams.

Benefits

• Equal Employment Opportunity (EEO)
• Consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
• Reasonable accommodation due to a disability during any part of the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees