Account Technology Specialist

cloud software group • Miami, FL

1d • Remote

About The Position

The Partner Technical Specialist (PTS) is a technical, customer- and partner-facing role responsible for driving adoption, technical success, and customer outcomes for Citrix solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. Modeled on Citrix’s Account Technology Strategist (ATS) role, the Partner Technical Specialist acts as a trusted technical advisor to Arrow ECS, its partners, and joint customers. This role is critical to scaling Citrix’s represented markets strategy. By ensuring technical success and adoption through Arrow ECS and its partners, this role drives customer satisfaction, accelerates growth, and strengthens the long-term partner ecosystem. Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Requirements

• 12+ years of relevant experience including 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
• Hands-on experience with Citrix technologies or adjacent platforms
• Experience working with channel partners or distributors
• Strong presentation and stakeholder communication skills
• Ability to operate effectively in global, matrixed environments

Responsibilities

• Serve as the technical success point of contact for Arrow ECS partners and selected end customers.
• Build trusted relationships with partner technical leaders, architects, and delivery teams.
• Drive solution adoption and usage aligned to assigned business unit or geography.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Citrix ATS, Sales Engineering, and Product teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees