Account Svcs-Sr Mgr

Verizon•Temple Terrace, FL

1d•Hybrid

About The Position

The Signature Success Manager role is part of our Customer Success organization and will ensure the success of a portfolio of our largest customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer. You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest. You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients’ business goals, driving greater business value and executive alignment between our company and the client.

Requirements

Bachelor’s degree or four or more years of work experience.
Seven or more combined years of telematics, fleet safety and software as a service work experience.
Enterprise customer success or sales experience.

Nice To Haves

Worked in a client facing role and resolved operational problems.
Managed and negotiated with internal and external organizations.
Complex contract negotiations

Responsibilities

Ensuring your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution.
Identify and internally communicate new Verizon Connect product expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.
Effectively networking an account from the executive level down, in order to achieve successful execution of the customer’s strategy.
Developing a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs.
Creating and managing verifiable business outcome projects with multiple customer stakeholders.
Understanding and presenting industry best practices and the evolution of Verizon Connect product and platform functionality, courses and administrative services integral to the customer's success.
Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.
Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.
Providing the Verizon Connect internal teams with feedback for the improvement of existing products and the development of future products.
Coordinate and conduct Quarterly Business Reviews, Executive Briefings, and various executive onsite meetings, conduct weekly status calls, participate in other weekly status calls
Assist customers by managing various projects to remove obstacles, resolve significant issues, and oversee customer projects.
Help develop and be a leader within the customer’s Account Team.
Collaborate with peers to drive results.