FCM - Account Support Specialist - Philadelphia, PA

Flight Centre•Pennsylvania, PA

4d•Onsite

About The Position

Join FCM as an Account Management Support Specialist and be at the forefront of delivering exceptional service to a diverse corporate client base. In this fast-paced, high-impact role, you’ll support customer travel programs while building meaningful relationships and identifying opportunities for growth. Every day brings new challenges, learning opportunities, and exposure to complex travel solutions. This is an ideal role for someone eager to grow a career in corporate travel and account management within a globally recognized team.

Requirements

1+ year in a customer-facing role (travel industry experience preferred)
Strong passion for delivering customer success
Excellent verbal and written communication skills
Ability to interpret and use data to support business outcomes
Proactive, flexible, and solution-oriented mindset
Demonstrated willingness to learn and grow professionally
Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, Teams, SharePoint, and Power BI

Nice To Haves

Experience with Salesforce preferred

Responsibilities

Manage a portfolio of customers through a centralized Account Support Inbox
Respond to daily customer requests related to their travel programs
Deliver business reviews for assigned customers as needed
Provide ad hoc reporting or set up reporting subscriptions
Identify opportunities for program improvements, including leakage reduction, technology adoption, and consulting needs
Coordinate customer requests such as OBT changes, policy updates, unused ticket management, and fare audits
Partner with Account Managers to support business reviews and client projects
Assist the Account Management team with campaign-related and ad hoc tasks
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses