FCM - Account Manager - Philadelphia, PA

Flight Centre•Pennsylvania, PA

1d•$70,000 - $75,000•Onsite

About The Position

Join FCM as an Account Manager and take ownership of a dynamic portfolio of national and multinational clients. In this role, you’ll drive customer profitability, retention, and growth while delivering best‑in‑market corporate travel programs. You’ll act as a trusted advisor, leveraging data, insights, and industry expertise to shape impactful travel solutions. Working alongside high‑performing commercial and operational teams, you’ll help customers achieve smarter, more efficient, and value‑driven travel outcomes.

Requirements

3–5 years’ experience in account management or a client‑facing role
Experience managing customer programs, ideally in corporate travel or a B2B service environment
Strong business acumen with ability to influence profitability outcomes
Analytical skills with capability to interpret data and provide insights
roven selling, negotiation, and commercial conversation skills
Ability to influence stakeholders with a challenger mindset
Strong relationship‑building skills across diverse markets
Excellent communication and stakeholder management abilities
Strong time management, storytelling, and presentation skills
Team player with a growth mindset
Solid travel industry knowledge
Proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

Responsibilities

Own and manage customer relationships across national and multinational travel programs
Build and execute customer business plans aligned to contractual timelines and objectives
Drive profitability, retention, and growth using data‑led insights and commercial strategies
Lead Quarterly Business Insight Reviews (QBIRs), presenting performance, trends, and user sentiment
Identify and act on upsell and ancillary service opportunities
Partner with internal teams to gain visibility of customer profitability and program performance
Support program implementations within account management scope
Provide industry expertise and guidance to Travel and Procurement Managers
Interpret program data and deliver informed, actionable recommendations
Drive policy compliance, consolidation, savings, traveler satisfaction, and duty of care initiatives
Manage communications across customer organizations and internal stakeholders
Identify opportunities to improve efficiency and product adoption across customer programs
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses