Account Support Representative

Mid-Continent Instruments and Avionics•Wichita, KS

7d•Onsite

About The Position

As an Account Support Representative, you will be the first line of support for general, business, and commercial aviation customers from all over the world. You’ll help keep them flying by receiving and administering customer orders, along with supporting our sales team to deliver tailored customer solutions. To be successful in this role, you’ll need to collaborate with cross-functional teams to ensure a seamless customer experience.

Requirements

High school diploma or GED
Minimum 2 years of experience in an aviation sales and customer support environment
Experience in relationship building and providing superior customer service
Comfortable spending most of the day on the phone at your desk in an open office environment
Proficient with CRM systems and Microsoft Office
Organized, focused, and results oriented
Strong attention to detail
Problem-solver with critical thinking and prioritizing skills
Excellent verbal, written, and interpersonal communication skills

Nice To Haves

Bachelor's degree in a related field
Private Pilot’s License, Airframe and Powerplant License, or similar certification in the aviation field

Responsibilities

Serve as the point of contact for customers via phone and email, recording all activities in the ERP system
Receive, enter, and manage orders for new product purchases and existing product maintenance
Collaborate with internal stakeholders to provide customers with accurate order, pricing, and lead time information
Actively participate in sales and marketing campaigns
Assist customers with various account questions