Account Support Rep

Terra Worldwide Logistics Llc•Augusta, GA

2h•Onsite

About The Position

KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN. As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions. Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience. At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact. The Account Support Representative plays a critical role in supporting day-to-day operations for assigned accounts within the Enterprise division. This individual works closely with the Account Management team to ensure freight is scheduled, tracked, and documented accurately while maintaining clean data across internal systems. The ASR serves as a reliable operational extension of the Account Manager, handling administrative and coordination tasks that allow the Account Manager to focus on customer strategy, growth, and relationship management. This position may also communicate directly with customers on routine, transactional updates such as scheduling confirmations, shipment status, and tracking details.

Requirements

Highly organized and detail-oriented
Ability to multitask and manage competing priorities
Dependability and strong sense of initiative
Effective written and verbal communication
Coachable and receptive to feedback
Team-oriented mindset with a problem-solving attitude
Proficient in Microsoft Office applications and TMS systems
High school diploma or GED required
Minimum of 1-2 years of experience in logistics, operations, or administrative support roles

Nice To Haves

Some college or relevant coursework preferred

Responsibilities

Coordinate and confirm pick-up and delivery appointments with carriers, warehouses, and customers
Provide proactive shipment tracking and status updates to internal teams and customers
Maintain accurate and up-to-date shipment and account data within the TMS
Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.)
Assist Account Managers with back-end account support, reporting, and operational follow-up
Monitor shipments for potential issues and escalate exceptions to the Account Manager as needed
Support overall account accuracy, compliance, and service-level expectations