Account Supervisor (Bilingual Spanish)
About The Position
HSS Hospitality Staffing Solutions is seeking an Account Supervisor to support clients in the Poconos, PA area. The Account Supervisor is the primary point of contact between the agency and its clients, ensuring client expectations are met or exceeded and driving account growth. This role involves strategic thinking, relationship management, and team leadership. The Account Supervisor collaborates with cross-functional teams to deliver high-quality work, manage timelines, fulfill client staffing needs, process payroll, resolve employee relations matters, and ensure client satisfaction and long-term partnering success.
Requirements
- Excellent verbal and written communication skills, with the ability to present solutions and ideas clearly and persuasively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with digital marketing and job board platforms.
- Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, meet tight deadlines.
- Proficiency in using data and analytics to drive strategic decision-making and account growth.
- Must be legally authorized to work in the United States without restriction.
- Must be 18 years of age or older.
- Must have valid car insurance, driver’s license, and reliable transportation that can be used for work purposes.
Nice To Haves
- 2 years of experience in staffing or hospitality.
- Bilingual in English and Spanish.
- Avionte experience is a plus.
Responsibilities
- Serve as the main point of contact for clients, addressing needs and concerns to deliver solutions and align business objectives.
- Visit client properties and attend client meetings as required.
- Manage timelines to ensure they meet client expectations and agency standards.
- Maintain budget, process employee payroll, billing, and invoicing.
- Attend internal operations and sales meetings.
- Develop recruiting plans and network to proactively fill upcoming and current open needs.
- Visit with channel partners, post flyers and signs in the community, and support social media recruiting.
- Track open and filled orders daily and document as required.
- Conduct and manage interviews for candidates.
- Fulfill open orders.
- Oversee the completion and accuracy of new hire documentation, including company acknowledgments, tax forms, benefit enrollment, drug screens, background checks, and work authorization documents in alignment with compliance and legal regulations.
- Partner with clients to provide training coordination for new hires to ensure employees are well prepared to succeed in their roles.
- Identify opportunities for growth through upselling or cross-selling services.
- Collaborate with the Marketing and BDM team to support new business proposals.
- Conduct safety trainings as needed.
- Address employee concerns such as performance issues or employee relations issues in a timely manner and report concerns to HR as needed.
- Report any workers compensation incidents to Risk Management.
- Separate employees when necessary.
Benefits
- Medical, Dental, and Vision insurance
- Short-Term Disability coverage
- Supplemental Life Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Company-paid Life and Long-Term Disability Insurance
- 401(k) plan with company match
- Paid Time Off (PTO): 15 days during your first year of employment
- 7 paid holidays
- Mileage/car allowance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
