Account Supervisor

Stagwell Global•Fort Lauderdale, FL

1d•Onsite

About The Position

In short, our purpose at TEAM is to blow people’s minds and steal their hearts with incredible brand experiences. We want you to help us help our brands do amazing, unprecedented, wildly creative things, creating moments that people never forget and that people will want to share with others. To make all that great work happen takes a lot of coordination and organization behind the scenes. TEAM is an award-winning experiential marketing agency that develops and executes creative marketing campaigns rooted in strategy, insights, and decades of learning. We partner with the best brands and people to deliver experiences that create inspiration at the point of engagement. Our roster of talent is essential to executing quality campaigns which live up to our high standards. People may forget your witty hashtag and your latest campaign tagline, but they will never forget how you made them feel. That’s because what a brand does is much more important that what is says. Actions speak louder than advertising and marketing. Experiences are what create real connections that lead to brand love and that’s what we do at TEAM. We’re a fun, collaborative, hard working group with a great office environment who takes care of our employees, to ensure that both in work and in life you experience something greater.

Requirements

Minimum of 5 years of experience in experiential marketing, event marketing, trade shows, conferences and/or integrated brand experiences, preferably within an agency environment.
Demonstrated experience managing trade show and large-scale event programs from planning through onsite execution and post-event reconciliation.
Strong client-service experience, with the ability to independently manage day-to-day client relationships, lead meetings, present recommendations, manage expectations and navigate challenging conversations.
Experience managing multiple concurrent programs, timelines and budgets with overlapping deadlines and cross-functional teams.
Strong financial understanding, including experience developing estimates, managing budgets, tracking scope changes and supporting program reconciliation.
Comfort working onsite at events and trade shows, including installation, show days and strike, with the ability to remain composed and make sound decisions in fast-moving environments.
Exceptional organizational skills and attention to detail, with the ability to move fluidly between strategic client conversations and detailed executional needs.
Enthusiastic, entrepreneurial, self-disciplined and collaborative team player with the ability to solve problems, take initiative, think proactively and make decisions with a degree of autonomy.
Excellent written, verbal and presentation skills, with the confidence to communicate effectively with clients, senior agency leadership, vendors and cross-functional teams.
Proficient computer skills including MS Office; experience with project management, budgeting and event management platforms is a plus.
Ability and willingness to travel for client meetings, site visits and event execution, including occasional evenings and weekends as required by program schedules.

Nice To Haves

Bachelor's degree in marketing, advertising, communications, business or a related field preferred.
Having an understanding of the Production process is highly preferred, including experience working with fabrication, AV/technology, graphics, freight and logistics, labor, venues, show services and other event vendors.

Responsibilities

Lead the day-to-day management and execution of client experiential programs, including trade shows, conferences, meetings, hospitality experiences and large-scale branded events, from initial briefing through onsite execution and post-event wrap.
Serve as a primary day-to-day client contact, building strong relationships, leading status meetings, managing expectations, presenting recommendations and translating client objectives into actionable direction for internal teams and external partners.
Own integrated project timelines and workstreams across Client Service, Production, Creative, Finance and external partners, proactively identifying dependencies, risks and decisions required to keep programs on schedule and within scope.
Anticipate client and production needs, identifying potential hurdles early and proactively bringing forward solutions and recommendations to ensure successful execution.
Develop a deep understanding of the client's business, brand, organizational priorities and event portfolio in order to provide informed recommendations, identify opportunities and become a trusted extension of the client team.
Perform a variety of account management and administrative tasks, including client comms, presentations, project timelines, meeting agendas and recaps, program documentation and post-event reporting.
Bring a creative and strategic perspective to brainstorms and program development, helping translate client business objectives into compelling experiential solutions.
Collaborate effectively with agency teams and external partners, building strong working relationships and creating clear accountability across workstreams.
Identify opportunities to grow existing client relationships by understanding client needs and effectively communicating the agency's broader capabilities and offerings.
Practice and ensure compliance with all organizational policies and procedures.