Account Supervisor PORTLAND, OR

Sparkloft Media • Portland, OR

1d • $92,000 - $96,000 • Hybrid

About The Position

The best account leaders don’t just manage clients; they understand their business, anticipate what’s next, and bring together the right people and ideas to make great work happen. They build trust, ask smart questions, navigate complexity with confidence, and know how to turn ambitious business goals into strategies that deliver meaningful results. At Sparkloft, you’ll put those skills to work every day. We’re a social-first agency that helps leading travel, tourism, consumer, and purpose-driven brands build authentic communities and meaningful connections. As an Account Supervisor, you’ll lead key client partnerships while working alongside strategists, creatives, media specialists, community managers, and producers to bring integrated ideas to life. You’ll have the opportunity to shape social and digital strategies, guide complex campaigns, identify opportunities to grow client relationships, and mentor talented team members as they grow their careers. You’ll also help us explore how AI and emerging technologies can make our work smarter and more effective, while keeping human insight, creativity, and strategic thinking at the center of what we do. We’re looking for someone who’s strategic, curious, collaborative, and energized by both the people and the business side of agency life. Someone who can earn a client’s trust, inspire a team, spot opportunities before they’re obvious, and bring clarity when things get complicated. If you’re excited to lead meaningful client relationships, develop great people, and create work that makes an impact with a team that values curiosity, continuous learning, collaboration, and doing exceptional work together, we’d love to meet you.

Requirements

• 5–7 years of account management experience within a social media, digital marketing, advertising, or integrated agency environment.
• 2–3 years of leadership experience managing, coaching, and developing team members.
• Demonstrated success leading complex client relationships and integrated marketing programs.
• Strong knowledge of social media strategy, content marketing, paid social, platform best practices, and marketing analytics.
• Experience collaborating across creative, strategy, media, production, and analytics teams.
• Strong business acumen with experience managing account budgets, profitability, forecasting, and growth.
• Exceptional communication, presentation, and relationship-building skills.
• The ability to balance strategic thinking with strong organization and attention to detail in a fast-moving agency environment.
• Familiarity with generative AI tools and a thoughtful approach to incorporating emerging technology into client service and agency operations.
• The ability to travel as needed.

Nice To Haves

• Experience working with destination marketing organizations or travel, tourism, and hospitality brands.
• Experience leading integrated marketing campaigns across multiple digital channels.
• Experience participating in agency new business pitches and helping win client accounts.
• Familiarity with influencer marketing, creator partnerships, social listening, and community management.
• An advanced understanding of emerging social platforms, digital trends, and evolving consumer behaviors.

Responsibilities

• Serve as a trusted strategic advisor for assigned client accounts, building strong relationships with key stakeholders and executive leaders.
• Develop integrated social media and digital marketing strategies aligned with client goals and broader business objectives.
• Anticipate client needs, uncover opportunities, and recommend innovative solutions that drive measurable business outcomes.
• Present strategic recommendations, campaign insights, and executive-level reporting with confidence and clarity.
• Build relationships that strengthen client trust, satisfaction, and long-term retention.
• Maintain client retention of 90% or higher.
• Grow existing client revenue by 5–10% year over year through thoughtful, strategic account development.
• Meet or exceed target profitability across assigned accounts.
• Contribute to agency growth through active participation in new business pitches and RFPs.
• Introduce strategic innovations, platform opportunities, or process improvements on a quarterly basis.
• Provide ongoing coaching and completing annual performance reviews that contribute to measurable employee engagement and development.

Benefits

• Performance-based bonus opportunity.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible hybrid work environment.
• Paid time off and company holidays.
• Professional development, conferences, and continuing education opportunities.
• Employee recognition and celebration programs.
• A collaborative, creative agency culture.
• Opportunities to work with nationally recognized brands and innovative campaigns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed