Account Supervisor

EVERSANA•Chicago, IL

13d•$76,000 - $110,000

About The Position

The Account Supervisor works with our clients to plan, execute, manage and analyze their digital marketing campaigns. This role interacts with our clients on a daily basis to build and maintain a strong partner relationship and is a key contributor to the client’s day-to-day issues and projects. The Account Supervisor works closely with each of the internal departments at EVERSANA INTOUCH, including project management, business systems analysis, creative, analytics, social media, design and development; experience with managing projects, timelines, cost and tight deadlines is required. The Account Supervisor uses an understanding of marketing strategies, web metrics and other data to lead client strategic and tactical digital marketing efforts with other senior-level account staff and cross-functional teams. This role serves as primary contact to the client and/or agency partners to lead and implement digital marketing strategies and projects, as well as create client presentations, campaign results, POVs and research findings. The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client. Other responsibilities include management and delivery of status updates and financial forecasting and tracking of budget, target goals and objectives for the client.

Requirements

Approximately 5 to 6 years of related industry experience: client service, digital advertising agency and pharmaceutical experience required.
Strong and applied experience in marketing and advertising, with expertise in digital strategy, media and technology.
Bachelor's degree or equivalent education plus professional experience required.
Demonstrated acumen in development process for highly technical projects involving iPad, data feeds, CRM campaigns and/or complex portals.
Ability to approve copy, scope and deliverables before submitted to client.
Strong command of agency offerings and expertise.
Strong client relations skills with proven customer satisfaction.
Proven ability to manage projects to successful and collaborative completion.
Strong negotiation skills.
Ability to intercept changes from multiple partner agencies and clients and triage appropriately.
Strategic skill and strong business acumen.
Sound analytical skills.
Understanding of web development technologies and processes.
Demonstrated ability to supervise and develop Account Administrator and Account Manager team members.
Ability to oversee multiple projects and accounts simultaneously.
Strong problem-solving skills.
Strong presentation and verbal and written communication skills.
Excellent interpersonal skills.
Bachelor's degree in Marketing, Communications, Business, or a related field.
Proven experience in digital marketing, account management, or a similar role.
Strong understanding of marketing strategies, web metrics, and data analysis.
Excellent communication and interpersonal skills for daily client interactions.
Proficiency in project management, including managing timelines, costs, and tight deadlines.
Ability to collaborate effectively with cross-functional teams, including creative, analytics, social media, and development.
Experience with creating and presenting client presentations, campaign results, POVs, and research findings.
Strong organizational skills and attention to detail for developing detailed campaign and project plans.
Financial acumen for budget tracking, financial forecasting, and managing target goals and objectives.
Problem-solving skills to address client issues and ensure high-quality service delivery.

Nice To Haves

Oncology, HCP and launch experience preferred.
Previous experience with digital sales aid builds is highly desirable.
Periodic travel required.

Responsibilities

Plan, execute, manage and analyze digital marketing campaigns.
Interact with clients daily to build and maintain strong partner relationships.
Contribute to client's day-to-day issues and projects.
Work closely with internal departments (project management, business systems analysis, creative, analytics, social media, design, development).
Manage projects, timelines, costs, and tight deadlines.
Lead client strategic and tactical digital marketing efforts using marketing strategies, web metrics, and data.
Serve as primary contact to clients and/or agency partners to lead and implement digital marketing strategies and projects.
Create client presentations, campaign results, POVs, and research findings.
Develop detailed campaign and project plans.
Serve as project owner with overall responsibility for the finished product/service.
Manage and deliver status updates.
Perform financial forecasting and tracking of budget, target goals, and objectives for the client.
Approve copy, scope, and deliverables before submission to the client.
Intercept changes from multiple partner agencies and clients and triage appropriately.
Supervise and develop Account Administrator and Account Manager team members.
Oversee multiple projects and accounts simultaneously.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Perform other duties as assigned.