Account Supervisor - Freelance

VML•Kansas City, MO

6d•$60 - $70•Hybrid

About The Position

VML is seeking a Freelance Account Supervisor to help manage CX/CRM campaigns for a major North American client Brand. This role involves engagement and campaign execution across all related processes, disciplines, and launches for a well-known North American Food Brand. Omnichannel campaign and marketing expertise, with a focus on digital and social, and some broadcast, is essential. Data and technical understanding and experience are preferred but not required. The candidate will serve as a point of contact with client colleagues and internal stakeholders, acting as the connective tissue between internal production resources and external connections. This position functions as part account supervisor and part executional project manager for the client’s key stakeholders and VML’s internal Creative, Strategic, Technology, and Project Management teams. The ideal candidate will have experience in a highly collaborative, large advertising agency environment, working on complex delivery projects/ad campaigns, new product launches, and all campaign elements from inception to completion. Familiarity with the complexities of marketing content and brand launch/update elements is expected. The candidate should be a strong, willing teammate, capable of managing day-to-day client/account management, understanding scopes of work, complex rollouts, and omnichannel workstreams across interagency teams and partners. A keen awareness of the latest trends, with a focus on brand growth, is important. The role requires a consensus builder and hands-on doer, able to convey strategic insights and offer consultation to internal and external stakeholders.

Requirements

Ideally 3-6+ years of client and account leadership, campaign management, project and product launch management.
Demonstrated experience in advertising and/or marketing communications.
A minimum of 3+ years of hands-on experience in an Ad Agency setting helping to manage an account, work with omnichannel projects and 360 campaigns (social, digital, CX, CRM paramount).
Experience working in Advertising agencies on large national accounts focused on engaging the consumer.
Self-driven with proven experience working with multi-disciplinary teams (CX, CRM, Strategy, Data, Creative, Project Management) across North American offices.
Good understanding of emerging web standards, user-centered design, the consumer journey, optimization, and search practices.
High EQ and the ability to read what a team needs to help motivate them.
Proficiency in MS Office products.

Nice To Haves

Data and Technical understanding and experience.

Responsibilities

Manage and maintain a solid omnichannel campaign base for brand growth and VML holistically, focusing on best-in-class omnichannel campaign processes and the adoption of new delivery methodologies and technologies.
Work with internal Account, Process, and Project Management teams to drive innovative initiatives, analyze, plan, and implement roadmap solutions, and drive cross-brand campaigns and related projects.
Act as a point of contact for clients regarding day-to-day account operations and deliverables.
Consult, support, and serve as a key pillar to internal product, project, and account teams by identifying opportunities for streamlining, automating, or implementing efficient processes within VML and for clients.
Own and grow relationships with client counterparts, across varied internal disciplines, business, and technology leaders.
Take an active role within VML, with visibility and involvement in the development of new proposals, products, and services.