Account Supervisor, Loyalty Program Strategy

PUBLICIS GROUPE•Morristown, NJ

57d

About The Position

A Loyalty Program Strategist/Account Supervisor supports the management and execution of a company's customer loyalty program by coordinating campaigns, managing program operations, analyzing data, resolving customer inquiries, and collaborating with internal teams to enhance customer retention and engagement. Key responsibilities include managing daily program activities, assisting with campaign setup, and reporting on key performance indicators (KPIs) to drive program success.

Requirements

Education: A bachelor's degree in marketing, Business Administration, or a related field.
Experience: Prior experience in customer loyalty, CRM, or related marketing roles is beneficial.
Technical Skills: Familiarity with Asana, Tableau, Excel, CRM platforms and loyalty program software is often a plus.
Customer Service: Strong customer service and relationship-building abilities are essential for fostering loyalty and satisfaction.
Organizational Skills: Excellent organizational, planning, and communication skills are needed to manage multiple tasks and collaborate effectively.
Analytical Skills: The ability to analyze data and identify actionable insights is important for program optimization.

Responsibilities

Program Operations: Assist in the day-to-day management of the loyalty program, including setting up and troubleshooting campaigns.
Campaign Coordination: Help develop and execute targeted loyalty campaigns and promotions to increase member engagement and retention.
Data Analysis: Analyze loyalty program data to identify trends, opportunities for improvement, and key performance indicators (KPIs).
Customer Engagement: Respond to member inquiries and issues, ensuring a positive customer experience.
Cross-Functional Collaboration: Work with marketing, sales, customer service, and other teams to ensure alignment and consistent delivery of loyalty initiatives.
Program Improvement: Recommend and implement program enhancements based on customer feedback, performance data, and competitive analysis.
Reporting: Monitor and report on the performance of the loyalty program to stakeholders.

Benefits

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances