Account Supervisor (Field Ops)

RAPP•Chicago, IL

7h•Hybrid

About The Position

RAPP Chicago is looking for an Account Supervisor (Field Ops) to join our award-winning Account Leadership team. RAPP is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create and in our workplace, fostering an inclusive environment that emphasizes personal well-being. Our team of creatives, technologists, strategists, and data and marketing scientists work together to activate authentic customer connections for our clients. As part of Omnicom’s Precision Marketing Group, RAPP operates in over 15 global markets.

Requirements

Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience.
5+ years of automotive / marketing experience with a Digital Advertising focus.
Demonstrated experience working with Dealer Principals & General Management personnel.
Ability to drive and/or fly to assigned dealership locations, spend up to 50% of overnights in hotels, and maintain valid driver’s license.
Ability to develop relationships with key decision-makers.
Build relationships with both internal and external customers.
Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner.
Develop strategies, action plans, and metrics to monitor results.
Effectively communicate ideas, challenges, and solutions.
Communicate and give presentations in front of groups.
Effectively convey processes and training.
Listen to others and appropriately act on information provided.
Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines.
Work autonomously with minimal supervision and under continual deadline pressure.
Work effectively in both a team and individual setting.
Work effectively in a fast-paced organization.
Use a variety of computer programs to track results (Salesforce CRM, Word, Excel, Email, Internet, etc.).
Must be able to travel up to 50% of the time.

Nice To Haves

Strong preference for premium luxury segment experience.

Responsibilities

Manages specified OEM automotive clients within assigned territory, specializing in client satisfaction, customer retention, increasing marketing performance, and selling new solutions.
Conducts daily in-person marketing consultations as the face of the brand.
Manages all client-facing aspects of the relationship, including marketing consultations, data analysis, offer selection, creative options, and billing questions.
Builds and maintains positive relationships with new and existing dealer clients.
Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, strategy, programs and platforms.
Monitors all advertising compliance for dealers in assigned territory.
Supports annual business planning in conjunction with Area personnel.
Reviews quarterly dealer marketing plans, providing recommendations on optimization based on performance.
Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations.
Understands and drives key performance indicator (KPI) improvement.
Examines client performance to identify areas of opportunity for improvement within the fixed operations.
Proactively communicates to clients up to Dealer Principal / General Manager levels.
Establishes and maintains a solid business relationship with dealership personnel.
Effectively communicates OEM program’s value proposition and aligns it with the dealers’ goals.
Strategizes overall marketing performance and solutions.
Identifies and recommends program changes and marketing strategies.
Maintains ongoing communication with different levels of dealership management at assigned dealership locations.
Manages the retention, product penetration, and growth of assigned dealerships.
Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams.
Manages all customer issues and conflict resolution.
Achieves assigned engagement, utilization and performance targets.
Writes and distributes contact reports each day to each dealership and OEM field office personnel.
Receives and submits account updates, enhancements, and recommended changes.
Maintains dealer contacts and business activity in required logs on a regular basis.
Shares results-oriented OEM marketing solutions, effectiveness, and challenges.
Successful completion of required training program and assessments.
Other duties as assigned.