Account Strategy Manager (ASM) - Fully Remote (US Only)

Within3•Boston, MA

4d•Remote

About The Position

Within3 is seeking an Account Strategy Manager (ASM) to own its most strategic, high-value client relationships. The role is accountable for driving net and gross retention, expansion, and long-term strategic value across assigned enterprise accounts. As the primary relationship owner and executive point of contact, the ASM aligns client business objectives with Within3’s solutions and partners with internal subject matter experts, Business Development, Marketing, Product, Implementation, and Sales teams to grow adoption and deliver measurable impact. The role reports to the SVP of Client Success. The ASM develops and executes multi-year account and growth strategies, co-owns renewal planning and negotiations with Sales, identifies expansion opportunities across Within3’s product and services suite, and conducts executive business reviews. The role also represents strategic customers internally, identifies account risks and opportunities, maintains account and forecast information in the CRM, and supports coordination between Sales and delivery teams. The position is fully remote and limited to the United States.

Requirements

At least 4 years of experience in Account Management, Customer Success, or Strategic Partnerships in a B2B SaaS environment, preferably with an enterprise focus.
Proven ability to own and grow large, complex accounts, including renewals and multi-product expansion.
Strong executive presence and ability to build credibility and trust with senior stakeholders.
Demonstrated success driving net revenue retention, expansion, and long-term account growth.
Ability to navigate complex organizations and manage stakeholders across functions and seniority levels.
Strong strategic thinking, business acumen, and consultative or solution-selling skills.
Ability to use data to forecast growth, assess account health, and communicate client-validated value and ROI.
Organized and data-driven, with comfort using Salesforce, HubSpot, and project tools such as Jira.
Ability to work effectively in a fast-paced, high-growth, cross-functional environment.

Nice To Haves

Pharma, biotech, Medical Affairs, or Commercial experience.

Responsibilities

Own a portfolio of strategic, enterprise-level accounts and be accountable for adoption, expansion, and account growth.
Serve as the primary relationship owner and executive point of contact for assigned key accounts.
Develop and execute multi-year account plans and growth strategies aligned with client objectives and Within3 priorities.
Co-own renewal planning and negotiation with Sales to support gross and net retention.
Identify, scope, and drive expansion opportunities across Within3’s product and services suite.
Partner with internal subject matter experts, Implementation, and Product teams to deliver cohesive solutions to client needs.
Conduct regular executive business reviews focused on value realization, outcomes, roadmap alignment, and future opportunities.
Represent strategic customers internally and influence product roadmaps, service offerings, and go-to-market strategy.
Identify risks, competitive threats, and changes in client strategy, and develop mitigation and growth plans.
Act as a strategic advisor by understanding clients’ businesses, therapeutic areas, and long-term objectives.
Maintain accurate account plans, opportunity pipelines, renewal forecasts, and notes in the CRM.
Support cross-functional alignment and seamless handoffs between Sales and delivery teams.