Account Specialist

Workwell•,

6d•$25 - $28•Hybrid

About The Position

The Account Specialist supports the successful onboarding and ongoing administration of the contingent workforce. The role guides contingent workers through onboarding, ensures documentation and screening requirements are completed accurately, and maintains high-quality assignment data. It serves as a point of contact for workers and hiring managers and works closely with Account Managers to keep clients informed and resolve queries promptly. This role is suited to someone with experience in HR, payroll, or a similar operational environment who can manage deadlines and deliver a positive experience for workers and clients. It is an office-based professional role involving regular written and verbal communication with workers, clients, vendors, managers, and other stakeholders. The position includes attending in-person and remote meetings and routinely using standard office equipment. Occasional lifting of office supplies weighing up to 20 pounds may be required. Travel is not expected.

Requirements

A BA/BS degree from an accredited university.
At least two years’ experience in HR, payroll, or a similar environment.
Knowledge of state-specific employment laws and compliance requirements.
A process-driven approach and commitment to consistency and standardization.
Excellent attention to detail and accuracy.
Strong communication, organization, and problem-solving skills.
Ability to respond quickly and work effectively to strict deadlines.
Intermediate proficiency in Microsoft Excel and Adobe Acrobat.
Previous experience as a mentor or team lead.

Responsibilities

Initiate contingent worker onboarding promptly after receiving a client requisition.
Welcome new contingent workers through personalized telephone and email contact.
Manage the end-to-end onboarding process and ensure all EWM and client compliance requirements are completed.
Coordinate pre-employment background checks and drug screening in line with approved client requirements.
Administer Form I-9 completion in accordance with USCIS regulations.
Provide regular, proactive onboarding updates to Account Managers and clients.
Act as a key point of contact for contingent workers and client hiring managers.
Support workers and hiring managers with access to relevant time-entry and approval systems.
Enter, audit, and correct assignment data to support accurate payroll and client invoicing.
Respond to worker and hiring-manager queries and escalate sensitive matters when appropriate.
Build understanding of EWM’s onboarding, payroll, timekeeping, safety-incident, and benefits-eligibility processes.
Maintain confidence and fluency across systems used for onboarding, screening, timekeeping, and assignment administration.