Account Specialist (Temporary)

Stella-Jones•Montreal, QC

1d•Remote

About The Position

Stella-Jones is a leading producer of pressure-treated wood products. We are currently seeking a Temporary Account Specialist to join our sales team. The Account Specialist manages assigned customer accounts by handling various pre- and post-sale functions to ensure the highest quality of customer service. The territory served covers Eastern Canada. This is a temporary, full-time position until September 25, 2026, with the possibility of contract renewal. This is a 100% remote position. The successful candidate will work from their home office in the Greater Montreal area.

Requirements

College diploma or a combination of relevant education and experience
Minimum of 2 years of related experience
Fluency in French and English, spoken and written (for communication with colleagues and clients outside the province)
Must reside in the Greater Montreal area
Advanced proficiency in Microsoft Office Suite
Strong organizational skills, proactive attitude, and exceptional attention to detail
Ability to manage multiple tasks simultaneously and work under pressure while meeting strict deadlines
Ability to work within a team and collaborate effectively across departments
Demonstrated ability to analyze Requests for Proposal (RFP) and identify business issues
Ability to make sound decisions with minimal supervision
Ability to build strong working relationships and a proven track record in customer service
Self-discipline and autonomy required to work effectively in a remote environment

Nice To Haves

Degree in Business
Experience serving utility sector clients such as Hydro-Québec and Bell Canada
Experience serving clients in Quebec and Atlantic Canada
Experience in the wood pole or industrial wood industry
Experience with SAP software

Responsibilities

Contribute to the development of sales forecasts and the establishment of objectives
Participate in inventory management, order processing, and related transactions for assigned clients and territories
Maintain a thorough knowledge of customer contractual and regulatory requirements
Verify and enter business transaction details into spreadsheets and databases
Investigate and resolve customer complaints and issues in a timely manner
Reconcile discrepancies and issues identified in reports
Enter customer and sales data into the processing system in accordance with company procedures
Review, balance, interpret, and correct computer reports, and submit them to management upon request
Support customers and staff members by answering questions regarding accounts, procedures, and services
Monitor yard inventories and manage Alliance client accountability as needed
Provide information to the planning department to ensure appropriate finished goods inventory levels are maintained and plan replenishments to meet customer needs
Review all quotes and orders for accuracy and timely submission
Monitor transactions to ensure compliance with company and industry procedures and regulations
Participate in the preparation and submission of Requests for Quotation (RFQ), Requests for Proposal (RFP), and formal bids and tenders as required
May be required to work overtime and/or weekends to provide coverage during storm-related responses
Actively participate in and contribute to the company's safety program
Perform other related duties as assigned