Temporary Retention Specialist

Center for•Oakland, CA

5d•Onsite

About The Position

The Center for Employment Opportunities (CEO) is seeking a resilient and results-driven Retention Specialist for its local program. This role focuses on keeping program participants fully engaged in the labor force for at least twelve months after securing full-time employment. Successful candidates will excel at customer relationship management, build strong and trusting relationships with participants, strategically manage caseloads to balance individual and organizational needs, and maintain accurate records of participant interactions and achievements in the CEO's case management system. CEO strongly encourages individuals with lived experience of incarceration or involvement in the justice system to apply.

Requirements

1-2+ years of related experience
Computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
Strong time management and prioritization skills
Ability to anticipate problems, evaluate them, and determine and implement solutions
Strong customer service skills and a human-centered approach when communicating with participants
Experience in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
Passion for making an impact on people's lives and guiding them to achieving their career goals through a balance of accountability and empathy
People-person who loves to inspire others to reach a goal and perform to the best of their ability
Deep dedication to social justice and potentially working in the re-entry space

Nice To Haves

Familiarity with Salesforce

Responsibilities

Maintaining frequent contact with participants
Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals
Providing participants with continued life skills education and relevant resources
Advocating for participant needs with parole officers and other constituencies
Distributing retention incentives to participants
Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants