Account Specialist

XPRESSDOCS PARTNERS, LTD.•Fort Worth, TX

7d•Hybrid

About The Position

Xpressdocs is seeking an Account Specialist to join their team. In this role, the Account Specialist will serve as a primary point of contact for customers, providing product and service support while ensuring a seamless experience from order placement through final delivery. The ideal candidate is customer-focused, detail-oriented, and skilled at managing multiple projects in a fast-paced environment.

Requirements

A minimum of 3 years of customer service experience in a similar environment.
A minimum of 3 years of experience in the print industry.
A detail-oriented mindset with strong organizational skills and a self-motivated approach to work.
Excellent organizational and follow-up skills with the ability to manage multiple projects and priorities simultaneously.
Strong verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
Experience and knowledge of marketing and sales processes.
The ability to successfully manage customer expectations while balancing production schedules and delivery commitments.
A proactive, customer-focused approach to problem-solving and issue resolution.
Proficiency in operating computers, telephones, and standard office technology.
The ability to work effectively in an office environment, including remaining seated at a workstation for up to 80% of the workday.
The ability to stand and walk for up to 20% of the workday and move throughout all company departments, including production areas.
The ability to work comfortably in a traditional office setting, including enclosed workspaces or cubicles.

Responsibilities

Anticipate customer needs and build strong, long-term client relationships through exceptional service and communication.
Partner with clients using a strategic and consultative approach to understand business objectives and deliver effective solutions.
Manage multiple priorities in a fast-paced, deadline-driven environment while maintaining accuracy and responsiveness.
Work independently and take initiative to ensure timely completion of daily responsibilities and project deliverables.
Clearly document, organize, and communicate client requirements, expectations, and project updates.
Successfully manage projects, service levels, and customer commitments from initiation through completion.
Recommend project scope, objectives, tasks, and execution strategies to achieve desired outcomes.
Demonstrate comprehensive product knowledge and effectively communicate value-added features and benefits.
Identify opportunities for account growth and communicate recommendations to Account Management teams.
Proactively resolve issues and provide timely communication to customers and internal support teams.
Deliver user training through webinars, virtual meetings, and other online learning platforms as needed.
Prepare accurate customer estimates, proposals, and follow-up communications.
Coordinate with Customer Service, Prepress, Production, Finishing, and Shipping teams to ensure seamless order execution.
Monitor production workflows and provide customers with updates to ensure on-time delivery and customer satisfaction.