Account Specialist - Commercial Lines

Sentry Insurance•El Paso, TX

1d•Hybrid

About The Position

As an Account Specialist with Sentry, you will serve as a relationship builder, connecting with customers, account managers, and agents to foster positive relationships. This position is based in the El Paso, TX office, operating under Sentry's hybrid model, and a preference for bilingual (Spanish) candidates is noted. Sentry is recognized on Forbes’ list of America’s Best Midsize Employers, highlighting its commitment to employee satisfaction. Established in 1904, Sentry is one of the largest and financially strongest mutual insurance companies in the United States, holding an A+ rating from A.M. Best. Headquartered in Stevens Point, Wisconsin, with offices nationwide, Sentry offers a rewarding and challenging work environment with opportunities for professional development and growth across various departments.

Requirements

Associate degree or equivalent work experience.
2+ years of related work experience.
Property & Casualty License required; if not currently licensed, must obtain within 120 days of hire.
Ability to interpret and apply internal practices, commercial insurance concepts and underwriting guidelines.
Ability to work independently and able to manage individual time among competing priorities.
Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers.
Strong PC skills and ability to quickly learn a variety of software applications.
Composure, strong customer service skills and ability to build and maintain relationships is key.
Ability to balance multiple priorities in a fast-paced work environment and work independently with little direction.

Nice To Haves

Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines.
Preferred to be bilingual (Spanish).

Responsibilities

Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory.
Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents to form positive relationships.
Partner with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage).
Make detailed decisions, and understand business risks and consequences of them.
Serve as primary point of contact and owner of all service-related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems.
Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits.
Create new and renewal applications to these smaller businesses.
Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures.

Benefits

Flexibility through a scheduled Hybrid work model (Monday and Friday work from home, Tuesday through Thursday in office).
In-office workspace and materials for your home office, including a laptop and additional equipment.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
Education and career development through Sentry University (SentryU) and Tuition Reimbursement program.
Generous Paid-Time Off plan and Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance.
Parental leave.
Health and Wellness benefits.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.