Account Specialist

VF Corporation•USCA > USA > Wisconsin > Remote, WI

6d•$18 - $23•Remote

About The Position

The Account Specialist works in partnership with a brand’s sales representatives to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Specialist will communicate and collaborate with sales, the customer, the distribution center and other departments as necessary. This role will work independently and as a team to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.

Requirements

3+ years of experience and professional achievements
Proficient PC skills including Microsoft Office
Excellent verbal and written communication skills
Able to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others.
Self-starter with a proactive working style

Nice To Haves

Knowledge of SAP and Cognos reporting preferred
Formal education in a related field

Responsibilities

Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing.
Provide order entry support for other team members when appropriate.
Provide excellent customer service by offering product specification and product availability information.
Assist customers with order selection and customer requirements to meet departmental goals.
Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues.
Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.
Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders.
Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.
Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).