Account Specialist

American Red Cross • Philadelphia, PA

24d

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): Act as a liaison between sponsor groups, donor recruitment staff, and customers to promote and support blood drives. Provide support, development, and/or leadership guidance to all volunteers.

Requirements

• High School or equivalent required.
• Minimum 3 years related experience or equivalent combination of education and related experience required.
• Basic knowledge of computer office products, word processing, spreadsheet, database, and presentation applications is highly desirable.
• Must possess outstanding organizational and communication skills.
• Effective problem-solving skills in managing multiple priorities.
• A current, valid driver's license and good driving record is required.
• Ability to work on a team.
• Some travel may be required.
• The duties are representative of the essential functions of the position.
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• May be required to travel to sites throughout the region to meet with potential donor groups.
• Ability to use a personal computer and applicable software for sustained periods of time.

Responsibilities

• Confirm all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicate details to production planning staff.
• Serve as a liaison between the customer and the appropriate staff and handle customer inquiries and requests in a professional, courteous, helpful, and timely manner.
• Prepare and maintain all account files, including correspondence, operational records, and customer surveys, to ensure accurate documentation of blood drive activity.
• Localize blood drive collateral using approved templates and/or campaign materials to include location, date, time, goal, etc., and send thank you notes to customers to help ensure the prospect for future customer activity.
• Handle all inside sales support for the assigned Recruitment District team, to include incoming calls, distribution of mail, and coordination of meetings.
• Provide review and initiate applicable follow-up for the Print Cost Model and exceptions process.
• Manage the donor pre-sign-up process, status report review, and condensed report review with Reps for accuracy.
• Responsible for providing own transportation for business purposes.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED