Provider Solutions Representative

Libra Solutions • Charlotte, NC

6h

About The Position

MoveDocs is seeking a highly motivated and detail-oriented Account Specialist to join our growing team. This role involves extensive client communication, both via phone and email, and requires a strong ability to manage, update, and summarize large sets of data using Excel and Power BI. The ideal candidate will be someone who excels at building and maintaining relationships with medical providers and cross-functional teams, particularly with department managers and business development teams across the country.
The role will primarily focus on reconciling accounts, managing trackers, summarizing data, and facilitating the timely posting or requesting of medical records and billing. Additionally, you will collaborate closely with various departments to improve processes and provide valuable insights through data analysis. As you grow into the role, there will be opportunities to lead teams and influence business strategies, making this an ideal position for someone who has a strong desire to grow into a leadership position.

Requirements

• High School or GED required
• 1-2 years of work experience related to office type environment, contact center environment preferred
• Ability to multitask from application to application while on the phone and the computer is a must
• Able to adapt to change and pivot easily between tasks and process changes
• Ability to work quickly and accurately to meet tight deadlines
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Ability to operate efficiently and effectively within a continuous evolving environment
• Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook

Nice To Haves

• Previous experience with law firms, in account management, customer service or collections preferred
• Knowledge or experience with personal injury, medical billing, custodian of records a plus
• Negotiation skills a plus but not required
• Self-motivated with desire to build great relationships, and able to meet and exceed goals

Responsibilities

• Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
• Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
• Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
• Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
• Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
• Develops rapport with the attorneys, firms, and medical providers.

Benefits

• competitive compensation
• choice of multiple medical plans
• dental insurance
• vision insurance
• life insurance
• 401(k) with generous company match
• flexible spending accounts for medical and dependent expenses
• time off to recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED