Provider Service Representative

UnitedHealth Group • Austin, TX

1d • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma/GED
• 2+ years of medical experience
• 1+ years of experience in customer service or provider support role
• Basic level of proficiency with MS programs including Excel and Word
• Must have and maintain at all times a valid Texas driver’s license and personal auto insurance coverage in accordance with organization requirements

Nice To Haves

• Experience working in home health or a clinic setting
• Experience working with electronic medical record applications
• Public speaking experience

Responsibilities

• Prepare, deliver, track, and follow up on physician orders, plans of care (485s), and Face-to-Face (F2F) documentation to ensure timely return and compliance with federal, state, and agency regulations
• Maintain and report outstanding documentation through weekly tracking spreadsheets for leadership
• Coordinate with physician offices and home health clinical teams to ensure documentation accuracy, corrections, and electronic signature support
• Perform delivery and pickup of physician documentation multiple times weekly
• Maintain accurate daily route logs, vehicle inspections, and coordinate vehicle maintenance per Motor Vehicle Policy
• Adhere to privacy practices (HIPAA), timekeeping, attendance, overtime approval, and all agency/UHG policies
• Maintain basic proficiency with home health EMR systems
• Participate in required training, in-services, and conduct a minimum of four physician clinic/hospital in-services annually
• Perform additional duties as assigned by management
• Requires the ability to operate a company vehicle and sit for extended periods, approximately 5–6 hours daily
• Attends all required in-service training programs to maintain comprehensive home care knowledge base
• Demonstrates effective time management skills by completing assignments within projected time
• Expresses verbal and written communication in a clear, positive, and cooperative manner
• Demonstrates personal responsibility with regard to attendance and punctuality
• Maintains privacy and confidentiality with regard to all patient, staff and Agency information
• Promotes the Agency image by adhering to the Dress Code and personal hygiene standards
• Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessary

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Development for other roles you may be interested in

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED