Account Specialist (Capital Equipment)

Medela•McHenry, IL

5d•$22 - $24•Hybrid

About The Position

We're looking for an Account Specialist – Capital Equipment to join our team! In this role, you'll support the administration of capital equipment programs by managing contracts, processing billing transactions, coordinating equipment logistics, and ensuring accurate account records. If you enjoy solving problems, working with data, and collaborating with cross-functional teams in a fast-paced environment, we'd love to hear from you!

Requirements

High school diploma or GED
Minimum of 3 years of experience in accounting, customer service, or a related administrative role
Strong Microsoft Excel and Windows computer skills
Excellent attention to detail and problem-solving abilities
Strong verbal and written communication skills
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
Ability to read, write, and communicate effectively in English

Nice To Haves

Highly organized and detail-oriented
Comfortable working with ERP systems and large amounts of data
Customer-focused with excellent follow-up skills
Adaptable and eager to improve processes
A collaborative team player who enjoys supporting others

Responsibilities

Supporting capital equipment billing and account management programs
Maintaining accurate equipment serial records through reporting and audits
Processing billing transactions, including monthly, fixed-rate, daily, and prepaid agreements
Maintaining the accuracy and integrity of ERP capital equipment contracts
Coordinating equipment shipments, returns, transfers, and demo equipment requests
Processing orders, return merchandise authorizations (RMAs), credits, debits, and billing adjustments
Investigating and resolving equipment, shipping, and account discrepancies
Assisting with service and repair processes
Documenting customer interactions and account activity
Responding to internal and external customer inquiries through multiple communication channels