Account Specialist, Routing & Optimization

EverDriven

13h • Remote

About The Position

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.

The Account Specialist, Routing & Optimization is responsible for maintaining equipment levels, identifying, and engaging Transportation Service Providers, explaining client requirements, file maintenance, and performing administrative and clerical tasks as needed. This position will work as a liaison between EverDriven and our clients, providing guidance, direction, and feedback to operational managers as well as working in collaboration with EverDriven departments.

Requirements

• High school diploma, GED, or equivalent required
• Proficiency in Microsoft Excel and Outlook
• Strong written and verbal communication skills

Nice To Haves

• Experience with school transportation routing preferred

Responsibilities

• Serve as the main point of contact for school districts, primarily via email (routing, dispatch, and customer service inquiries)
• Process change requests, including student additions and removals, in a timely manner
• Maintain and optimize transportation routes for efficiency
• Build quotes and conduct route analysis
• Manage and update calendars, including holidays, early dismissals, and emergency weather updates
• Perform accurate and timely data entry

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED