Account Specialist Print

Staples • Framingham, MA

4d • Remote

About The Position

As an Account Specialist, Print within Staples US Retail, you will play a key role in supporting and growing profitable print sales across contract and transactional business. You will work closely with internal teams and external customers to deliver high-quality print solutions, manage complex projects, and ensure an exceptional customer experience from start to finish. This is a fast-paced, highly collaborative role where you will manage multiple customer requests, support sales initiatives, and identify opportunities to improve both revenue and operational efficiency.

Requirements

• Strong customer service mindset with a focus on delivering exceptional experiences
• Retail Sales background
• Ability to manage multiple priorities and thrive in a fast-paced environment
• Strong problem-solving and decision-making skills
• Excellent communication and relationship-building abilities
• Detail-oriented with strong organizational skills
• Ability to work cross-functionally and influence outcomes
• Basic mathematical aptitude and comfort working with data
• High School diploma or equivalent required
• 2+ years of relevant experience in print, customer service, sales, or project management (B2B preferred)
• Proficiency in Microsoft Office and ability to learn new systems and tools quickly

Nice To Haves

• Bachelor’s degree in Business or related field
• Experience in print services or digital copy environments
• Strong technical and system navigation skills
• Bilingual (Spanish)

Responsibilities

• Serve as a primary point of contact for internal and external print customers
• Support customer inquiries through multiple channels (phone, email, systems)
• Build strong relationships to drive customer satisfaction, retention, and growth
• Identify opportunities to upsell and expand services within existing accounts
• Manage custom print orders from intake through fulfillment, including quoting, proofing, production, and delivery
• Coordinate transactional and programmatic print requests across multiple accounts
• Ensure all orders are completed accurately, on time, and at profitable margins
• Maintain detailed and accurate records of customer interactions and order specifications
• Analyze, troubleshoot, and resolve issues across the order lifecycle, coordinating with cross-functional partners as needed
• Take proactive steps to prevent recurring issues and improve processes
• Prioritize and manage a high volume of tasks and deadlines in a fast-paced environment
• Partner closely with Sales, Implementations, Sourcing, Print Support, and suppliers to deliver solutions
• Collaborate on account planning and program execution to drive retention and growth
• Communicate effectively with stakeholders to ensure alignment and successful outcomes
• Leverage reporting and data analysis to identify opportunities to grow sales and improve operational efficiency
• Present insights and recommendations to internal teams and sales leadership
• Monitor key performance indicators such as win rate, customer engagement, and service levels
• Identify opportunities to enhance workflows, improve service quality, and drive efficiency
• Maintain strong knowledge of print systems, tools, and product offerings
• Contribute to a culture of continuous improvement and innovation

Benefits

• Generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours and remote
• 401(k) plan with company match
• Medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED