Account Solutions Lead

GATX • Chicago, IL

11d • Hybrid

About The Position

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers. The Account Solutions Lead is the primary contact person in establishing, maintaining and managing the relationship with our customers for all activities (aside from the sales function) involved in the management of all customer-related service inquiries. The Lead also has a material impact on GATX’s ability to satisfy our customers and maintain our industry reputation as a leader in the railcar leasing market.

Requirements

• Bachelors degree (preferred); equivalent industry or customer-facing experience acceptable.
• 2-4 years’ experience in a customer-facing or industry-related job.
• Strong PC skills are required with a good knowledge of Microsoft Applications.

Nice To Haves

• General rail industry knowledge preferred.
• SAP experience is preferred.

Responsibilities

• Maintenance of Cars Respond to customer requests to shop for compliance, bad orders, and Destroyed and Damaged Car Tracking (DDCT) incidents.
• Understand the necessary railcar repairs needed to determine the appropriate repair facility type, such as major shop, fast track, or mobile repair.
• Utilizing (Service Event Management system) SEM, communicate these requirements to the appropriate shop, including the related documentation, i.e., Safety Data Sheet (SDS), customer spec, and cleaning certificate.
• Determine if rental abatement should be provided.
• Regulatory Compliance Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals.
• Interact and contribute as a member of a regional team to accomplish team goals
• Gather and maintain the accuracy of customer-related information
• Participate in the improvement of processes, procedures, and systems
• Demonstrate proficient use of all systems available to the Account Solutions group
• Participate in cross-functional teams for IT and continuous improvement projects as it relates to account solutions, systems, and processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees