Account Solutions Associate

GATX • Chicago, IL

11d • Hybrid

About The Position

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers. The Account Solutions Associate will learn the various duties of working within the Commercial Organization, but with a primary focus on the Account Solutions Department. Additionally, the Associate will gain exposure to the Fleet Execution, Contracts and Mechanical Records departments, learning the basics of each department's roles and responsibilities and assisting in completing duties as needed.

Requirements

• Bachelor’s degree (preferred); equivalent industry or customer facing experience acceptable.
• 0 – 2 years of experience in a customer facing or industry related job.
• General rail industry knowledge desirable.
• Strong PC skills are required with a good knowledge of Microsoft Applications.
• SAP and Salesforce experience is desirable.
• Some travel required, usually to visit customers or participate in customer-related events.
• This is a hybrid position which will require the employee to work in the office at least 3 days a week throughout the year.

Nice To Haves

• General rail industry knowledge desirable.
• SAP and Salesforce experience is desirable.

Responsibilities

• Account Solutions
• Learn the systems and processes necessary to function as or backup an Account Solutions Lead (ASL).
• Respond to customer requests to shop cars.
• Communicate shopping requirements to the appropriate shop including the related supporting documents.
• Determine if rental abatement should be provided.
• Review repair estimates and communicate customer liability charges to the customer.
• Obtain customer approval for repairs.
• Act as a point of contact for customers for all non-Sales activities related to the management and utilization of GATX leased railcars.
• Monitor and address customer compliance.
• Participate in customer specifications review and updating process.
• Participate in regional team meetings.
• Fleet Execution
• Learn the systems and processes necessary to function as or backup a Fleet Execution Specialist.
• Complete order review and entry, contract assignment and rental billing of cars.
• Create service instructions for cars going to a repair facility for customer assignment.
• Contracts
• Learn the basic processes of the Contracts department to assist the Contract team on ad-hoc and/or on-going projects as needed:
• Assist with contract document creation.
• Confirm deal terms in Salesforce.
• Enter contact information into SAP.
• Process documents in DocuSign.
• Mechanical Records (MR)
• Learn the basics of the Mechanical Records Database.
• Use the MR database to support the Account Solutions and Fleet Execution departments.
• Support each department through ad-hoc and/or on-going projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees