Account Services Support Representative (Part-Time)

Current•Baltimore, MD

4d•Hybrid

About The Position

This is a part-time position. MECU is a not-for-profit financial institution dedicated to helping its members and community through high-quality financial products and services. Since 1936, MECU has focused on empowering members to improve their financial well-being. We are looking for service-oriented professionals who will advocate for our members, treat everyone with respect, assist members and co-workers, and contribute to the community. Our core principle is never compromising the member experience, aiming to provide the best possible service in all interactions. This role provides administrative support to Call Center staff, projecting a professional company image through mail correspondence and website email responses. Responsibilities include managing data in spreadsheets and reports, entering Centrix disputes, mailing 30-day letters, assisting with the department procedure manual, establishing secondary account relationships, and processing CD maturity instructions. The position works closely with Call Center staff to enhance member experience and meet service expectations, requiring excellent verbal and written communication skills.

Requirements

High School Diploma or GED (in lieu of H.S. Diploma)
One (1) Year of Administrative experience (Required)
Demonstrated administrative skills and ability to work with details
Proven PC skills
Excellent verbal and written communication skills
Results-oriented and well organized

Nice To Haves

One (1) Year of Financial Services experience (Preferred)

Responsibilities

Project a professional company image through mail correspondence and website email responses.
Provide administrative support to Call Center staff.
Manage data in spreadsheets and reports.
Enter Centrix disputes and mail 30-day letters when appropriate.
Assist with maintaining and updating the department procedure manual.
Establish secondary account relationships and process CD maturity instructions.
Work closely with Call Center staff to assist in enhancing the members experience and meeting service expectations.