Account Services Specialist

Richdale Apartments • Omaha, NE

7d • Onsite

About The Position

Richdale Apartments, a leader in the national owner/developer industry of luxury multi-family communities and commercial real estate is seeking an experienced and assertive Account Services Representative to join our Account Management department. This position will focus on providing superior customer service for our current residents by managing lease account disputes and enforcing compliance with lease agreements.

Requirements

• At least 2 years of customer service dispute resolution experience preferred
• Good communication skills, and requires multi-tasking abilities
• Understanding of balance sheet, Accounting, and General Ledger Entries
• Experience in banking or credit card disputes would be helpful but not mandatory

Responsibilities

• Working with current residents in-person, via phone, written correspondence to resolve discrepancies on their account
• Setting up payment arrangements for past due accounts, and recovering unpaid balances
• This position requires a great deal of diplomacy and confidentiality

Benefits

• 401(k) & 401(k) match
• Traditional & Roth
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed