Account Services Specialist

WEX•Ohio - Remote Office, OH

4d•$21 - $25•Remote

About The Position

This position is telecommute eligible. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

Ability to thrive and excel in a fast paced setting
Ability to maintain focus while working on complex tasks requiring strong analytical skills
Ability to organize and prioritize workload in regard to competing priorities
Accountable to both team and individual metrics and expectations.
Demonstrate WEX Core Values daily
Must adhere to security policies
Ensure privacy according to HIPAA guidelines
Maintain knowledge in function area(s) related to Benefits/COBRA and system functionality
Maintain expected quality and performance metrics

Nice To Haves

Knowledgeable contact for the day to day needs of our clients through phone, email and system tools
Participate in ongoing learning and development opportunities
Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes
Focused on deepening client relationships with an emphasis on client retention
Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
Responsible for diagnosing and de-escalating client escalations
Possess excellent conflict resolution skills
Identify trends to improve client resolution experience
Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history
Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience

Responsibilities

Work in a team and serve as a knowledgeable contact for the day to day needs of our clients through phone, email and system tools
Participate in ongoing learning and development opportunities
Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes
Focused on deepening client relationships with an emphasis on client retention
Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
Responsible for diagnosing and de-escalating client escalations
Possess excellent conflict resolution skills
Identify trends to improve client resolution experience
Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history
Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience
Ability to thrive and excel in a fast paced setting
Ability to maintain focus while working on complex tasks requiring strong analytical skills
Ability to organize and prioritize workload in regard to competing priorities
Accountable to both team and individual metrics and expectations.
Demonstrate WEX Core Values daily
Must adhere to security policies
Ensure privacy according to HIPAA guidelines
Maintain knowledge in function area(s) related to Benefits/COBRA and system functionality
Maintain expected quality and performance metrics
Complete any additional tasks as assigned