ACCOUNT SERVICES REP - LF

LaFrance Corp•Concord Township, PA

9h•Hybrid

About The Position

LaFrance Corp is seeking an Account Services/Customer Services Representative. This is a hybrid role. The Account Services /Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.

Requirements

5 years of customer service experience
Associate or bachelor's Degree preferred, or an equivalent combination of education and relevant experience
Excellent and proven organizational and time management skills
Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail
Demonstrated ability to prioritize multiple customer requests and resolve issues in a fast-paced environment
Strong written and verbal communication skills
Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications; Advanced Excel experience a major plus
Detail-oriented individual
Ability to learn customer-specific ordering, forecasting, and supplier portal systems
Demonstrated professionalism and strong verbal communication skills when interacting with customers and internal teams

Nice To Haves

Experience supporting customers in a manufacturing, supply chain, distribution, or industrial environment preferred
Experience working within an ERP system preferred; Microsoft Dynamics Business Central is a plus

Responsibilities

Communicates proactively with customers regarding order status, shipment schedules, lead times, and delivery commitments
Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
Monitors open sales orders and works with production Planning and Shipping teams to ensure on-time delivery
Creates, edits, and maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
Communicates and coordinates with internal team members to support excellent performance for our customers
Investigates customer concerns and coordinates internal teams to resolve order, shipment, quality, or invoicing issues
Maintains accurate records of customer interactions