Account Services Coordinator

Van Drunen • Momence, IL

7d

About The Position

The Van Drunen Family of Companies is growing! At Van Drunen Farms, we’re not just providing ingredients; we’re providing people with purpose and possibility. As a trusted partner in delivering fruit, vegetable, herb, and grain-based ingredient solutions to companies around the globe, we’re striving to build a values-aligned workforce that embodies humility, integrity, passion, and excellence. In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world’s best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies! Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company’s achievement as well.

Requirements

• Zero to one year of related customer service, sales support, or account coordination experience.
• Strong customer-service mindset with clear, professional written and verbal communication skills.
• Excellent organization and ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and critical-thinking skills with a proactive, solution-driven approach.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint, with comfort working in computer-based systems.

Responsibilities

• Manage customer orders from receipt through fulfillment, serving as the primary point of contact for assigned accounts.
• Communicate pricing, inventory status, lead times, and shipping information to set clear expectations.
• Proactively address out-of-stock items and collaborate with Sales and Operations to identify alternatives.
• Own customer issues from intake through resolution, including quality and documentation requests.
• Partner with Account Executives and Account Managers to support account growth strategies, quotes, and samples.
• Provide service updates and contribute to planning discussions during weekly sales meetings.

Benefits

• Medical, dental, vision, and life insurance.
• Paid holidays and vacation.
• Tuition assistance and 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed