Account Services Coordinator - Hybrid (Atlanta)

good2grow•Atlanta, GA

8d•Hybrid

About The Position

Under the direction of the Customer Service Supervisor, the incumbent manages day to day order entries and order flow through the supply chain network. Candidates must reside in or around Atlanta to be considered for this role. Key Skills Required Strong analytical mindset, decision-making and problem-solving skills Ability to influence – communicate clearly and concisely to gain alignment and drive action across varying audiences Strong Excel and PowerPoint skills Time management and project management skills a must! Attention to details and dedication to getting things right Maintain high level of organization, time management and project management skills, commitment to follow through, enthusiasm, and motivation

Requirements

Bachelor’s degree in business, preferred
2+ years of experience in inventory allocation, shipping, and customer service experience in a CPG environment
3+ years of experience working with Microsoft Office applications (Excel, Word, Outlook, Access)
Excellent written and verbal communication skills
Ability to multi-task and prioritize
Strong analytical mindset, decision-making and problem-solving skills
Ability to influence – communicate clearly and concisely to gain alignment and drive action across varying audiences
Strong Excel and PowerPoint skills
Time management and project management skills a must!
Attention to details and dedication to getting things right
Maintain high level of organization, time management and project management skills, commitment to follow through, enthusiasm, and motivation

Nice To Haves

Candidates must reside in or around Atlanta to be considered for this role.

Responsibilities

Coordinates order entry, processing, management, and delivery process of orders placed by external and internal customers.
Monitor EDI and Portal sales order receipts in Business Central (ERP).
Process or enter manual sales orders directly into ERP.
Set up orders for triage by moving the orders to the correct ship and delivery dates based on origin destination pairing and contents of the order.
Monitors all incoming orders to reflect customers’ order requirements and ensures the Company’s shipping policy is adhered to.
Make adjustment to the sales orders in BC throughout the life cycle of the open orders.
Once the order is released and warehouse shipment is created, monitor and update status of the open order until the shipment is shipped and billed.
Once shipped, monitor the status of each delivery and report variances to an on-time delivery log, customers, and the account services team.
Report and enter inventory in ERP through physical counts and virtual counts.
Provides exceptional customer service to internal and external partners.
Proactively communicates with the customers of any delayed shipments that fall outside of the customer’s expectations.
Ensures all inquiries from customers are answered within 24 hours.
Coordinates and corrects orders placed by customers by partnering with internal partners.