Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success

Elevance Health•Nashville, TN

4d•Remote

About The Position

The Account Services/Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. This role also serves as a strategic partner for CareBridge's Decision Support solution, leveraging data analytics, financial insights, and executive-level client engagement to drive operational performance and deliver consultative recommendations. The ideal candidate will have strong relationship and account management skills, significant experience in client-facing roles with executive-level stakeholders, consulting experience, a strong analytical mindset, excellent oral and written communication skills, and a professional presence to effectively represent CareBridge.

Requirements

Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Proven leadership experience in healthcare or healthcare consulting preferred.
Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, value-based care, and translating complex data into actionable business recommendations is strongly preferred.
Experience supporting health plans, managed care organizations, Medicaid and/or Medicare programs, or payer-provider partnerships is strongly preferred.
Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, confidently present findings and recommendations to executive stakeholders, and leverage financial and operational data to influence business decisions is strongly preferred.
Demonstrated success working in a fast-paced, high-growth environment with exceptional strategic thinking, problem-solving skills, adaptability, and the ability to effectively navigate cross-functional organizations while managing multiple priorities is highly preferred.
Experience balancing data analytics, executive client consulting, cross-functional collaboration, excellent written and verbal communication, and advanced proficiency with Microsoft PowerPoint, Excel, Teams, Outlook, and Word is strongly preferred.

Responsibilities

Managing client relationships, ensuring satisfaction with CareBridge's services, facilitating communication between clients and internal teams for program services implementation, and leading resolution of complex client issues and escalations.
Partnering with cross-functional operations, clinical, legal, IT, and finance teams to forecast and track key operational and financial metrics, develop data-driven presentations, and deliver strategic recommendations to clients.
Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews, while serving as a trusted advisor across multiple health plan markets.