Account Services Analyst
About The Position
UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. This role offers the unique advantage of being fully onsite at our 115 W Wausau Ave, Wausau, WI 54401 providing unparalleled opportunities for collaboration, innovation, mentorship, and relationship building. Working side-by-side with colleagues and business partners allows for faster problem solving, stronger team connections, and greater visibility across the organization. The Account Service Analyst performs employer benefit plan design coding to assigned accounts, including, but not limited to: structure building and revisions, and researching and resolving structure issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience navigating through multiple system applications and screens
- Experience working in an office environment
- Experience with data entry (keying information into programs, tables or data bases)
- Experience with Microsoft Excel (create, edit, sort/filter, format)
- Ability using computer and Windows PC applications, which includes excellent keyboard and navigation skills and the ability to learn new computer programs
- Ability to work the hours in the job description
Nice To Haves
- 1+ years of related experience in printing and mailing working environment
- Project Management experience
- Experience in basic mail merges (ability to use Microsoft Word to import address files and create files) OR document composition using programming
- Demonstrated experience producing high quality work while meeting productivity expectations
- Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignments
- Exceptional organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment
- Skilled at building and maintaining positive relationships
- Exhibit excellent oral and written communication capabilities
- Proven to be proactive, self- motivated, detailed oriented, and work with minimal supervision or support
Responsibilities
- Manage monthly releases, including testing and supporting requests, for EOB (Explanation of benefits) customization and making basic programming changes
- Reviews incoming mailing requests to determine timelines for front-end, print, quality and inserting
- Communicates and negotiates revised timelines with requester
- Determines appropriate template and completes print set-up
- Performs final review of front-end print set-up for accuracy and adherence to job specifications
- Makes recommendations for workflow process improvements, reduction of rework and related expense
- Analyzes new on-going print requests for automation potential
- Supports creation and implementation of new or revised quality and workflow standards
Benefits
- 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Onsite fitness center
- Education Reimbursement - up to $5,250 per calendar year for job-related coursework
- Adoption Assistance Plan
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
