Account Service Representative

First Hawaiian Bank • Honolulu, HI

7d • $16 - $23 • Onsite

About The Position

First Hawaiian Bank is currently seeking a customer-focused and highly-engaging Account Service Representative to join our team in the Consumer Loan Collections Department.

Requirements

• High school diploma or equivalent required
• MS windows proficient (MS Excel, MS Word and MS Outlook)
• Must be articulate, self-motivated and able to interact with a diverse group of individuals
• Excellent oral and written communication skills, problem solving and negotiating skills are required in order to make critical decisions with minimal supervision
• Must possess excellent telephon etiquette skills
• Good time management skills
• Able to plan and organize
• Able to work under pressure with multiple deadlines
• Able to handle confidential matters judiciously
• Able to work beyond scheduled shift as needed

Nice To Haves

• Associate's degree in a business-related field preferred

Responsibilities

• Assist with curing delinquent First Hawaiian Bank loans by contacting customers via phone or written correspondence.
• Recognize accounts and/or relationships that pose a credit risk and make recommendations or take prudent actions to reduce the Bank’s exposure.
• Provide excellent service to delinquent customers.
• Work in concert with the Relationship Officers to best service our delinquent loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED