Account Service Manager

Chubb•Philadelphia, PA

34d

About The Position

Chubb Global Services (CGS) - North America CGS manages the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network. Under limited supervision, work within the Account Management team to perform a variety of responsibilities and tasks required as part of a Chubb Controlled Master Program.

Requirements

Excellent organizational skills and ability to handle multiple priorities
College degree in Accounting or Finance or comparable business experience
Strong analytical skills, attention to detail, and proficiency in reconciliation work
Intermediate/Advanced knowledge of Excel, Word , and Access
Excellent written and oral communication skills
Ability to quickly establish strong working relationships and instill confidence with external customers, team members and all levels of management
Able to work effectively in a team environment
Ability to operate with a minimum of structure and capable of working/participating in an environment which is constantly changing
High commitment to quality. Willing to take responsibility for assigned accounts and the processes which support the success of that account
Ability to work under pressure and within established departmental standards and timetables

Responsibilities

Review and set-up New Business and Renewal Multinational programs based on information received from Underwriters within the established timeframes and quality standards of Chubb Global Services
Prepare program implementation notice and policy issuance instructions
Premium invoicing and registrations
Issuance of claims bulletins
Obtaining local quotes
Management of local policy delays related to the Referral Office
Track issuance of local invoices, policies, certificates, and premium payments
Maintain electronic files according to established protocols
Maintain account checklists within established standards for monthly metrics reporting
Communicate and escalate open items as required to ensure resolution and "end to end" account management
Update/complete MAX tasks, including delay reasons, within required timeframes
Research and respond to requests from Underwriting, CGS supporting units, and Network Partner Company offices
Build and develop a close working relationship with all internal and external customers
Participate in account related meetings as required (i.e. Binding, Account Status, Pre-Renewal and Stewardship meetings)