Account Service Manager

Elevance Health•Louisville, IN

1d•Hybrid

About The Position

A proud member of the Elevance Health family of companies, CarelonRx (for merly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts. How will you make an impact: Provides strategic planning and account management for large accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customers' organizations. Makes recommendations for improvements to meet customers' expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Coordinates open enrollment meetings, renewal process and training sessions. Makes routine account visits.

Requirements

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
Sales license may be required.

Nice To Haves

Travels to worksite and other locations as necessary.
PBM experience preferred.
Client-facing experience preferred.
Account management experience within healthcare preferred.

Responsibilities

Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
Makes recommendations for improvements to meet customers' expectations.
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.
Makes routine account visits.