Account Retention Specialists - Collections & Customer Solutions

MAJIK Rent To Own • Berwick, PA

2d • Onsite

About The Position

We Serve Others, We Do What It Takes, We Own It. We’re passionate about helping employees grow and delivering great customer experiences! This role involves owning customer accounts, working proactively to keep them current, analyzing account activity, and determining appropriate solutions. You will communicate with customers, references, and landlords, collect and process payments accurately (in-store and field), maintain accurate documentation and account records, manage field visits professionally and efficiently, resolve customer concerns while protecting company standards, and meet and exceed performance goals related to collections and retention.

Requirements

• High school diploma or GED
• 1+ year of experience in collections, retail, or customer-focused roles preferred
• Strong communication and conflict resolution skills
• Highly organized with attention to detail
• Self-motivated, accountable, and results-driven
• Comfortable using systems to manage accounts
• Valid driver’s license with insurable driving record
• Willingness to travel locally for customer visits
• Ability to lift up to 25 lbs (with assistance for heavier items)

Responsibilities

• Own customer accounts and work proactively to keep them current
• Analyze account activity and determine appropriate solutions
• Communicate with customers, references, and landlords
• Collect and process payments accurately (in-store and field)
• Maintain accurate documentation and account records
• Manage field visits professionally and efficiently
• Resolve customer concerns while protecting company standards
• Meet and exceed performance goals related to collections and retention

Benefits

• Starting at $16+/hr & Monthly Bonus Potential
• 3 Weeks PTO + Paid Holidays
• 401(k) with Company Match (up to 6%)
• Low-cost Medical, Dental, Vision
• Employee Discounts + Loyalty Rewards
• Career Advancement Opportunities (we promote from within)
• Weekly Pay
• Reimbursement Toward Home & Vehicle Purchase (after 1 year)
• Bilingual candidates may earn additional pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED