Account Resolutions Specialist

Fortera Federal Credit Union•Clarksville, TN

22h•$19 - $25•Onsite

About The Position

Perform activities necessary to collect delinquent accounts. Maintain delinquent accounts and prepare applicable correspondence. Participate in all activities associated with collection of assets owed to the Credit Union. Participate in repossessions, member contact, foreclosures, member counseling and collection of charged-off loans.

Requirements

High school graduate or equivalent.
Knowledge of collection procedures and related laws and regulations.
Familiar with consumer loan products, including default and enforcement clauses.
Familiar with deposit programs, account ownership, and casualty insurance.
Basic understanding of the U.S. Bankruptcy Code.
Minimum 1-year collections experience with full-service financial institution.
Basic knowledge of Microsoft Suite applications.
Accuracy and thoroughness in work.
Excellent communication, telephone, and public relations skills.
Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity.
Ability to work well independently, as a team and handle multiple tasks in a fast-paced environment.
Ability to work in a cooperative manner with others.
Ability to work well in stressful situations.
Ability to operate a PC, related computer applications and standard office equipment to include credit bureau terminal.
Able to work well under pressure while always promoting a professional image of the Credit Union.
Able to meet deadlines and maintain an effective and efficient workflow.
Professional dress, appearance, and attitude.
Regular and predictable attendance.

Nice To Haves

Preference for working in organizations that place priority on personal humility, diversity, inclusion, teamwork, and collaboration.

Responsibilities

Perform actions necessary to collect delinquent loans, visa accounts, overdrafts and negative balance accounts by: making contact with the delinquent member, establishing a payment plan within Credit Union guidelines, receiving and posting payments to member accounts.
Conducts skip tracing investigations on missing debtors and/or collateral.
Filing of all bankruptcies, repossessions, suit actions, revoked visas and charge-off documents.
Pull, make input and monitor credit bureau reports.
Maintains delinquency notes accurately.
Assists in the collection of charged-off accounts.
Brings to his/her supervisor’s attention all complaints (call/letters received).
Establish payment arrangements with outside Consumer Credit Counseling Agencies.
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include Bank Secrecy Act compliance.
Attends and participates in all meetings, trainings and committees as required.
Participates in community and civic events to promote awareness of the Credit Union in the community.
Ensures work area and assigned equipment is clean, secure, and well-maintained.
Performs other duties as assigned.